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1. Who do I complain to about a problem with a short-term rental?

For emergencies, call 9-1-1.

If there is a problem that requires immediate action (i.e., a loud party at 2:00 a.m.) use the tools the town has always had in place - call the police at (401) 683-0300 to report the problem.  But, for example, if you have a neighbor that is renting, but you don't believe he has registered with the town yet, then use the hotline or complaint portal.  It all depends on the urgency of the situation.

2. What are the phone numbers I use to complain about short-term rentals?

To contact Host Compliance, call the Hotline at (401) 336-5552.  You can also report incidents at the Complaint Portal Link https://safe.hostcompliance.com/tips/route. At the Complaint Portal you can provide full documentation of all incidents, include photos, video footage and sound recordings to document your complaint, and Host Compliance assures real-time outreach to owners of problem properties (whenever the owner's contact info is known)!

If it is an urgent situation, call the Portsmouth Police Department at (401) 683-0300.  If it is an emergency, DIAL 911.

3. How do I know I need to register as a short-term rental?

Do you rent or lease property for less than 31 days when you are not present in the dwelling?  If so, then you need to register as a short-term rental.

4. How do I register/sign up as a short-term renter?

The town's registration form is online at https://portsmouthri.viewpointcloud.com. If you do not have access to a computer, come to the Town Clerk's office at Town Hall and use the kiosk to go Viewpoint.

5. Is the registration fee prorated or refundable?

No, the registration fee remains the same the entire calendar year, $130, and is not prorated.  The registration fee will is non-refundable.

6. What happens if I don't register?

You will receive a first warning letter asking you to register. The town will give you a second warning letter if you do not comply.  If you still refuse to comply, you will then receive a summons to municipal court.

7. What inspections are needed, and who do I call?

You will need inspections done by the Building Inspector (or his/her designee) and the Fire Marshal.  The purpose of the inspections is to determine the occupancy limit of the unit pursuant to § 314-8 of this chapter, to determine if smoke and CO2 detectors are installed in compliance with the State Fire Code for dwelling units and to determine the number of off-street and on-street parking spaces available. The Building Official or his/her designee shall issue a short-term rental permit stating the maximum occupancy for the dwelling unit.

You are responsible for calling the Building Official (401-683-3611) and the Fire Marshal (401-683-1200) to set the appointments for inspection.

8. How long after I register must I get my property inspected?

Although there is no time limit designated, you may not rent or lease your dwelling unit until the inspections are complete and you receive a permit from the Building Inspector.

9. Can I register my short-term rental if I owe taxes to the town?

No registrations will be given to any entity owing taxes to the town.  You must pay your taxes before you can register and therefore rent your dwelling unit.